Privacy Policy

Last Updated: April 17, 2025

Thank you for reviewing the Sampark Concierge Privacy Policy. Sampark Concierge (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of information gathered through the platform.

Contact Information

Sampark Concierge

Integers.Ai Private Limited

Email: support@mlasampark.com

Information Collection

We collect information through the following means:

Automated mechanisms including system logs and cookies
User-provided information via forms and interactions

Types of Information Collected

Name, email address, role, and contact information
Location information collected only while the application is in use, with explicit user consent
Usage data such as activity logs, request metadata, and performance metrics
Device and system-related information required for service operation

Note: Location data is accessed only during active usage of location-based features and is never collected in the background.

Use of Information

Collected information is used for:

Operating and maintaining the Sampark Concierge platform
Providing service notifications and updates
Improving system performance and user experience
Responding to user support requests
Compliance with applicable laws and regulations

Cookies

Cookies may be used to enhance usability and analyze platform usage. Users can manage cookie preferences via their browser settings.

Data Sharing and Disclosure

Information may be shared:

With authorized service providers under confidentiality agreements
When required by law or regulatory authorities
To protect the legal rights and security of the platform

International Data Transfer

Data may be processed or stored in locations outside the user’s jurisdiction, subject to appropriate safeguards and legal protections.

Security Measures

Data encryption
Role-based access control (RBAC)
Regular security reviews and audits

User Rights

Access and update personal information
Request correction or deletion of data, subject to legal requirements
Opt out of non-essential communications

To exercise these rights, contact support@mlasampark.com.

Data Retention

Personal data is retained only as long as necessary to meet operational, legal, or regulatory requirements.

Policy Updates

This Privacy Policy may be updated periodically. Significant changes will be communicated through the platform or official channels.

Note: This policy clarifies that background location collection is not performed.

Acknowledgement

By using Sampark Concierge, you acknowledge that you have read, understood, and agreed to this Privacy Policy.